FAQ

Account Management

• How do I change my password?
• How do I add a member to my organization?
• How do I change the admin on my organization's account?
• How can I authorize additional people to schedule events for my account/organization?

Billing

• How do I cancel my LIVE+ subscription?
• How long does my LIVE+ subscription last?
• Do people need to pay to watch my live stream?
• Can I have multiple people stream from my plan?
• Is it $39/month and we can stream as many games as occur in that month? Or do we have to pay for each game we stream?
• If I don't have an active paid subscription, what happens to my content?

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General

• Balltime Integration
• How long is the full game recording available for replay?
• I have activated my Sporfie trial. How do I get a streaming link to stream from OBS?
• Changing the Battery in Your Clipr Button
• Can I make a highlight video from from Sporfie video footage?
• How can I find my local recordings in Sporfie and upload them to the event?

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Getting Started

• Can you stream the same event with one device while keeping score with another device?
• Build Your Own Sporfie Starter Kit
• Self-Setup Quick Start Guide
• Pairing Your Clipr with the Sporfie Mobile App

Coaches

• How can I set it up for parents to use during a game?
• How do I save clips of the game?
• Do I need to manually add my game as an event in the app?
• Is there a cost to use the Sporfie service?